RETURNS
Please send the product(s) you would like to return at your own cost to:
Please be advised, however, that the item(s) which have already been used cannot be returned.
WHEN DO I GET MY REFUND ONCE I RETURNED THE PRODUCT?
CANCELLATION RIGHTS FOR EU CUSTOMERS
You have a right to cancel a contract at any time within 14 (FOURTEEN) calendar days, beginning on the day after you received the product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns and Cancellation Policy.
The cancellation period will expire after 14 (FOURTEEN) calender days from the day on which you or a third party (of your consent) acquires physical possession of the product(s).
To exercise your rights to cancel a contract, please inform us electronically via writing an e-mail to office@tinareturner.com. If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
You can also inform us at Seitenstettengasse 5/37, 1010 Vienna, Austria of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) within 14 (FOURTEEN) calendar days from when you are in receipt of your order.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
