General Terms and Conditions for orders via

The offers on our website are aimed exclusively at consumers who conclude the purchase for a purpose that can be attributed neither to their commercial nor their professional activity.


1.1 By placing an order you declare to act exclusively for private purposes.

1.2 We conclude contracts via exclusively in German language.

1.3 By clicking the button “buy now” you place a binding order for the items in the shopping cart. We will confirm the receipt of your order immediately by email after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that in case of prepayment (reservation) the delivery of the ordered goods will take place as soon as we have received the payment of the full purchase price as well as possible shipping costs. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but no later than within 7 days.

1.4 You agree to the assignment of the seller’s claims for payment of the purchase price to third parties.

1.5 We deliver orders within Europe. If working days are specified as deadlines, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays.

1.7 We reserve the right to refuse an order or to cancel the order if this order was generated by software, a machine, a crawler or by other automatic web programs or scipted-behaviour systems or by using services of third parties that were used to place the order on your behalf.


2.1 The prices listed in the offer at the time of the order shall apply. The prices stated are final prices, i.e. they include the statutory value added tax applicable at the time. Until full payment of the purchase price, the goods remain our property.

2.2 The shipping costs are to be borne by you and are shown in addition to the sales price. The shipping costs result from the size of the order, including shipping, handling and other services. 


3.1 In principle, we offer the payment methods prepayment, credit card, invoice, eps online transfer and Paypal. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you.

3.2 In the case of purchase by credit card, your credit card account will be charged when we send the order.

3.3 In the case of purchase on account, the purchase price shall become due for payment on the day of receipt of the delivery by the customer. If payment is not made within 14 days of the due date, the customer shall be in default. In the event of default, the statutory default interest shall be charged.

3.4 You agree to receive invoices and credit notes exclusively in electronic form.

3.5 In the case of an order with advance payment, the purchase price must be paid within seven days of the order. The item will be shipped to you only after the full purchase price has been credited. If, despite the due date, your advance payment has not been received in our account within a further seven days after receipt of a request for payment, we may withdraw from the purchase contract.




You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of withdrawal, you must inform Anwert Unternehmensberatung e. U. Seitenstettengasse 5/37, 1010 Vienna, Austria, phone: +43 699 144 444 99, e-mail: of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) or verbally (e.g. by telephone). You can use the attached sample cancellation form for this purpose. However, this is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically via the contact form on our website. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of your revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The return costs are to be borne by you. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.


Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back) To Anwert Unternehmensberatung e. U. Seitenstettengasse 5/37, 1010 Vienna, Austria, phone: +43 699 144 444 99, e-mail:

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Date(s)

(*) Delete as applicable


End of the cancellation policy

Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.The right of withdrawal is also not available to you for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.


We will automatically arrange for any refunds to be made to the account you used for payment. If you have paid by invoice and prepayment, the refund will be instructed to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account.


6.1 For TinaReturner articles you have the legal warranty claims.

6.2 The use of the offers available on is possible for persons who are at least 18 years old.

6.3 You can view these GTC at In addition, you can print or save this document by using the usual function of your internet utility (=browser: there usually “File” -> “Save as”). 

6.4 You can also additionally archive the GTC as well as the data of your order simply by either downloading the GTC and saving the data summarized on the last page of the order process in the internet store by using the functions of your browser 

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